2018-12-16
ReCh Management Centre - Advanced Communication Skills for managers and Leaders - Advanced Communication Skills for managers and Leaders - View courses templates

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Email: enquiries@rechmc.com

Advanced Communication Skills for managers and Leaders

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Start DateVenue1 Week2 Weeks

Request a dateLondon 7,000 N/A

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Course Overview

This course is perfect for managers and leaders who need to ensure that their communication style, tone, approach and impact is well considered and positive, resulting in the desired impact and outcomes. The easiest approach to communication is to revert to a default style without any conscious thoughts about impact. A harder but significantly more rewarding approach is to think before communicating and to apply relevant skills. This course will provide knowledge, understanding, skill and application of a range of communication techniques designed to deliver optimum outputs from the right inputs. Understanding the impacts of verbal and written communication and changing the use of language, tone and style will deliver hugely positive results and greater achievements for all participants. This is a very enlightening course with life changing takeaways.

Course Objectives

At the end of the course delegates will be able to:

Know, understand and apply a fully rounded approach to emotional intelligence
Understand the range of transactional analysis ego types and change the communication landscape
Apply a range of influencing skills and techniques for win / win solutions
Develop pro-active conversational and listening skills as the foundation of advance communication
Create outstanding first impressions, rapport building and empathy versus sympathy
Understand, recognise and react to a range of language psychologies
Recognise a range of personality types and convincer patterns and know how to work with these for positive outcomes
Understand and recognise where people are in the conversational pyramid and the hierarchy of personal needs. Know how to recognise and react with positivity

Course Outline

The power of emotional intelligence
Exploring transactional analysis
Learning where we all are in the OK Corale
The relevance of Maslow’s hierarchy of needs
Developing pro-active listening and conversational skills
First impressions, building rapport, empathy versus sympathy
VAKOG language psychology principals
Win / Win influencing skills for positive outcomes
Positioning is everything and gives us everything
The Conversational Pyramid
The benefits of understanding personality and character types

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*Course fee is not inclusive of VAT

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