ReCh Management Centre - Banking Back Office Management - Lagos - Banking Back Office Management - Lagos - View courses templates

Search Courses

Tel: +44 207 148 7680
Email: enquiries@rechmc.com

Banking Back Office Management - Lagos

Print Page



Request a date - Mar 31 2017Lagos1 week₦ 189,000
Request a date - Aug 04 2017Lagos1 week₦ 189,000

To arrange an alternative date for this course, please select the following:

Course Overview

The role of a settlements/operations department is to efficiently settle all trades initiated by the front office departments.

An efficient operations department can save an institution that it serves a lot of time and money by recognising other incidents or indications that may lead to one of these more costly events. Dealers, once they have completed a trade, have little (if any) interest or knowledge of what happens next.

In the past, cocky traders would complain that they made all the money, and then back office lost it. This has now changed radically. The likelihood of back office personnel now being primarily responsible for major errors is small; however, failures at the human level in recognising fairly obvious “suspicious” circumstances surrounding a trade continue to be numerous.

Examples would include: blatant attempt by front office to trade beyond their authorised limits; seize of open positions; exceptional turnover compared to the room; excess of counterparty limits.

Back office could be seen as culpable if they did not notice these and they then failed to report them. 

Course Objectives

At the end of the course delegates will understand:

A complete Systematic Control and Management Program suitable for all environments
Build the correct structure for effective Front, Middle and Back Office Operations optimizing the use of STP and achieving settlement efficiency
Create a pre-emptive control strategy and reduce your risks, costs and errors
Develop a generic, evolutionary approach for the processing of all products
Improve the efficiency of your control, processing, settlement and reporting activities
Learn how to use a responsible management philosophy and practice which will create the environment for unequalled success
Gain the knowledge to make your back office a key revenue earner by enhancing cash management and controlling non-earning assets
Develop those essential management skills which will enable you to motivate your staff to superior performance

Course Outline

Quality Performance and Productivity

Case study/Group Work: Analysing and discussion of major banking collapse and its relevance to back office.

Organisation and Reporting Line

Separation of function: front and back office, risk control and audit in line with industry standard and best practice

Analyzing & solving problems

The hierarchy of problem solving

Empowering the people

Controlling the people

Case Study/ Group Work: Prioritizing actions to ensure optimum positive effect


Production, use and maintenance

Control diaries / control points

Allocation and Acceptance of responsibility

Management by Objectives

Use of project briefs

Monitoring & reporting

The role of the middle office

The Middle Office as a part of overall risk control


Reporting Lines / Responsibilities

How to control your Middle Office

The central control file

Expense Control and the Role of the Middle Office

Case study/ Group Work: Group discussion re “The Biggest Fraud Case in Banking History” Societe Generale Paris.

The back office as revenue earner

Funding & cash management

Errors, fines & losses

Margin controls/Cost reductions


Generic processing approach

Process management

Systematic process control

Control of derivative products

Staff Management

Effective delegation

Setting objectives

Acceptance of responsibility

Motivation & stress control

Team building / the use of peer group pressure

Training, job rotation & staff development

The use of positive reporting

Controlling stress

Effective appraisal: the performance / rewards link

Case study/ Group Work: Staff Appraisal – setting objectives, monitoring performance and rewarding results fairly between staff

The BIS/BASEL Accord as it relates to Operational Risk

Analysis / Impact to all Back Office areas

Key points in new Basel II Capital Accord

Discussion on the implications for Risk and Control

Review of the major types of operational risks

New products review

Evaluating & controlling risk

Case Study/ Group Work: Identifying the risks inherent in a proposed new product and engineering it’s processing into existing work practices and procedures

The use of Limits as a Control Mechanism

Guidance vs. Mandatory

Position controls, Volume, Credit

Delivery / settlement limits

Management Information

Status reports

Comparative analysis

The use of visual reports

Structure of reports / the control pyramid

Case study: Allied Irish Bank - how a lack of proper controls, knowledge and infrastructure can have such devastating consequences - how could this have been identified and easily prevented?

E-Reader Not Included.

*Course fee is not inclusive of VAT

Accreditation & Downloads