2017-07-24
ReCh Management Centre - Effective Conflict Resolution and Management - Lagos - Effective Conflict Resolution and Management - Lagos - View courses templates

Search Courses

Tel: +44 207 148 7680
Email: enquiries@rechmc.com

Effective Conflict Resolution and Management - Lagos

Print Page

 

DateVenueDurationPrice

Request a date - Mar 01 2017Lagos3 days₦ 126,000
Oct 02 2017 - Oct 04 2017Lagos3 days₦ 126,000

To arrange an alternative date for this course, please select the following:

Course Overview

Each session of this course will provide compound theoretical overview on the aspects of conflict management. It will also incorporate a range of participatory activities - class discussions and presentations, case studies and simulation games that will provide the participants with hands-on skills and tools in effective conflict management and analysis, principled negotiation and mediation.

Course Objectives

  • Discuss and define the multiple understandings, assumptions of conflict, and to understand the causes of conflict theories
  • Describe and conduct methods of conflict analysis
  • Recognize the styles, methods and approaches of dealing with conflict
  • Identify their own styles (with strengths and weaknesses) of addressing conflicts and evaluate their potential in effective conflict management
  • Choose appropriate behaviours or change perceptions to prevent or resolve conflict
  • Effectively communicate and behave during conflict in a manner that will achieve results satisfactory to both sides
  • Learn the anatomy and factors of organizational conflicts, and techniques in reducing conflict through proactive management actions
  • Learn the anatomy and factors of organizational conflicts, and techniques in reducing conflict through proactive management actions
  • Acquire negotiation and mediating skills to be able to build agreement between conflicting parties
  • Become better at managing themselves and others when there is conflict
  • Lead and motivate employees out of conflict causing behaviours, to increase morale and build more productive teams
  • Handle anger and emotion more professionally and deal with negative or aggressive behaviours more successfully 

Course Outline

  • Understanding Conflict
  • Analyzing Conflict
  • Responding to Conflict
  • Communication in Conflicts
  • Conflict Resolution Strategies
  • Conflict in Organizations
  • Conditions and antecedents of conflict in the organizations
  • Employee motivation and expectations
  • Interpersonal and organizational factors
  • Types of conflicts
  • Stages of organizational conflicts
  • Manager’s role in managing conflict
  • Conflict prevention

E-Reader Not Included.

*Course fee is not inclusive of VAT

Accreditation & Downloads