2017-07-23
ReCh Management Centre - Excellent Customer Service: Going the Extra Mile - Lagos - Excellent Customer Service: Going the Extra Mile - Lagos - View courses templates

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Excellent Customer Service: Going the Extra Mile - Lagos

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DateVenueDurationPrice

Request a date - Jan 11 2017Lagos3 days₦ 126,000
Request a date - May 03 2017Lagos3 days₦ 126,000
Oct 02 2017 - Oct 04 2017Lagos3 days₦ 126,000

To arrange an alternative date for this course, please select the following:

Course Overview


“There is no traffic jams along the extra mile”; ROGER STAUBACH (Famous business man and Dallas Cowboys Quarterback).

Excellent customer service is a key differentiator when you choose where to place your business. It is not only commercially sound to deliver service excellence - it also creates a great working environment. 
This facilitated course will help you to build on your existing skills, confidently resolve any challenging situations and take away practical, simple and effective tools and models that will immediately improve the service levels you and your department provide.

Course Objectives


Provide exceptional customer service that achieves results and gets noticed
Adopt the skills and techniques that routinely deliver positive customer experiences
Deal effectively with difficult customers and turn complaints into opportunities
Contribute to a customer-centric culture and achieve greater customer satisfaction
Demonstrate a positive, professional approach with internal and external customers

Course Outline


How your Role ties with the general objective of your organization
Introduction
Delivering Service Excellence
Why are we here?
Providing services to customers

Understanding your customers
Know your customer
Meeting, managing and exceeding customer expectations
The expectations of your customers
Changing expectations
Steps in the customer service process
Customer loyalty
Who's after my customers


E-Reader Not Included.

*Course fee is not inclusive of VAT

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